While many manufacturing organizations have improved their productivity by implementing new ERP and quality processes, a key opportunity has often been neglected - Service Parts Management. An SPM strategy must maximize customer satisfaction by meeting expected service levels, while at the same time, optimizing the investment in inventory and assets required. Sanchit has the proven experience to help companies realize leading-edge service performance.
Service parts processes and systems must go beyond traditional manufacturing processes and systems. Some of the unique issues that service organizations face are:
- Reverse logistics
- Repair management
- Service parts forecasting and demand management
- Warranty management
- Integration of inventory planning for both production and service parts
New SPM processess and applications have created opportunities to increase service levels while reducing costs. These opportunities include:
- Higher fill rates and lower inventory levels (via improved planning and integration throughout the supply chain)
- Limited-life product forecasting
- Automated warranty tracking
- Effective planning for slow moving parts with sporadic demand
- Well coordinated reverse logistics and return to service processes
- Replenishment planning processes which include end-of-life and refurbishment/repair considerations
In as little as three weeks, Sanchit will create a set of deliverables that will provide you with a road map for maximizing the value of your service parts management business. These deliverables include:
- Business Scorecard
- How do your service parts processes compare to best practices?
- How do your service parts metrics stack up to others in your industry?
- High-level service parts management strategy
- Recommended next steps - prioritized - focused on quick wins
- ROI impact
"Post-purchase service and spare parts are becoming a significant part of my business - How can I increase service levels, and improve the profitability of my service parts business?" -- Contact Sanchit for quick, measurable results!
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